Arrow Back
Back to all results

“Their communication and responsiveness were top rated.”

Mike Kyriacou
CEO & Co-Founder, Kopernicus Inc.
San Mateo, CA, United States

The client praised Pixels and Sense for their abrupt process to develop the platform. They executed a smooth workflow through their dedication and concentration. They were thorough to provide classic and reliable UX design.

Introduce your business and what you do there.

I am the CEO of a Silicon Valley FinTech firm applying AI to give our SME users an Unfair Advantage in the marketplace.

For what projects/services did your company hire Pixels and Sense?

We used (what we thought were) good design principles to create our AI Insight Reports. Of course, consistent feedback from our users was that our baby was ugly. We closed a new round of funding and decided to give the product a complete rethink based in user-centered design.

How did you select Pixels and Sense?

We interviewed a lot of designers. In the end, Pixels and Sense distinguished themselves in two ways:

- They asked smart, incisive questions around what we are ultimately trying to do: The goals, strategy, business model etc.

- They produced insightful low-fi mockups even before we awarded the contract, which showed they are thinking clearly and originally about our solution-space.

Describe the project in detail and walk through the stages of the project.

We required a complete, first-principles re-think of how we're presenting our insights to the user. This calls for a special type of understanding of business, strategy, UX and design.

How many resources from the Pixels and Sense team worked with you, and what were their positions?

We worked primarily with Tim, the principal though also spoke with other staff members.

Can you share any outcomes from the project that demonstrate progress or success?

Team worked fast and we're very pleased. We're in the throes of marshalling resources to implement the new designs.

How effective was the workflow between your team and theirs?

Very good - we used Slack, and Figma, which worked fine.

What did you find most impressive or unique about this company?

Clean, simple, logical UX design. Very clear and focused. Their communication and responsiveness were top rated.

Are there any areas for improvement or something they could have done differently?

No recommendations in terms of improving the quality or nature of the service.

Who We Are and How We Can Help Elevate Your Fintech

Pixels & Sense is your dedicated fintech product, design and marketing partner. Since 2010, we've helped 70+ fintech teams plan, launch and improve their digital products and presence with 1st class UX, product and brand design support.

Work with financial technology product and marketing pros. Since 2010 we work exclusively with financial firms: challenger banks, brokers, BNPL providers, investment companies, crypto exchanges and other financial companies.
Rely on proven fintech design processes. With 60+ standard operating procedures and 20+ years of experience, we deliver 100% quality assurance and customer satisfaction.
Be efficient and avoid the steep learning curve. Receive expert design, product and marketing support without the expensive in-house overheads when you need it most. No micromanaging and complicated communications — get down to business right away.

Hire Us to Perfect Your Fintech Product and Marketing

Schedule a free 60-minute strategy call with our founder and design lead, Tim Strebkov, and see how we can help you reach your goals.

Book a Free Strategy Call

Learn From Our Experience

Subscribe to our monthly Fintech Crumbs newsletter for the latest fintech news, trends and events.

Read our Fintech Product Diary interview series to learn from industry-leading product experts from companies like Wise, AMEX, GoCardless, Tamara and more...

Browse our resource hub for our latest guides, templates and educational materials.